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What we offer

Compensation

Competitive pay
Bonus incentive program
Paid parental leave
401k with company match

Company Culture

Fun, casual, team environment
Collaborative culture
Weekly complimentary lunches
Work-from-home support

Benefits

Health, dental, and vision coverage
Long-term disability insurance
Short-term disability insurance
Company paid life insurance
Wellness perks
Unlimited PTO

Douceur Tengu
Julie Woods
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Careers at HDAI

Sr. AIOps Engineer

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617.314.6135
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3 Allied Drive, Suite 400
Dedham, MA 02026

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Sr. AIOps Engineer

About us

Health Data Analytics Institute (HDAI) is a care optimization, decision support and provider enablement company powered by big data, AI-driven analytics, expert insights, and point of care technology solutions to facilitate improved patient outcomes and greater efficiency. HDAI collaborates with leading health systems, value-based care organizations, physician groups, and payers to improve care delivery, population health and reduce cost and make efficient use of scarce clinical resources.

Job description

We are looking for an AIOps/MLOps Engineer to join our team at HDAI. This team owns our inference pipeline (deployment, CI/CD, monitoring), common tooling to bridge the gap between R&D and production, and an API layer to return inference results. In this role, you will be creating new pipeline components to deliver near real-time inference results, both with in-house models and LLMs, at a national scale. This role comes at a key turning point in our product development: We are transitioning from a legacy application to a Python-based, AWS-native, event driven architecture (you should be familiar with Lambdas, ECS, SQS, and S3, or similar technologies). Maintaining rigorous standards of quality assurance and code development are a core competency of this position – we pride ourselves on delivering model results to clinicians that they can trust. At HDAI, we nurture a culture of continually improving, and one of the best assets of our engineers is a love for learning. We hope that you too share this goal. A successful candidate will demonstrate strong attention to detail, clear communication, and effective follow-through. We are excited to have you as a part of this team!

Job responsibilities
  • Contribute to the development of our new inference pipeline, model deployment pipeline, and model registry
  • Participate in the development of a new the API layer between post-process + post-inference data and the frontend application
  • Participate with test-driven development by writing unit and integration tests for your code
  • Maintain software using agile best practices, document and fix bugs, update release notes, update documentation, and address backlog items on a regular basis
  • Contribute to a collaborative work environment with peers across many teams
Qualifications
  • 5+ years of working experience in either a data science role, as a machine learning engineer, or as an MLOps engineer with a background in mathematics or equivalent field of study
  • Familiarity with developing for cloud platforms (AWS, Azure, GCP) and Docker
  • Experience with AWS Lambdas, ECS, SQS, S3, as well as Terraform are a plus
  • Proficient in implementing event-driven architectures composed of stateless services
  • Extensive software development experience in Python or similar languages
  • Applicants must possess a strong ability to diagnose and resolve complex software issues through effective debugging techniques
  • Familiarity with RESTful APIs
  • Comfortable working with Git and working on a team using agile/scrum
  • Excellent interpersonal skills with demonstrated ability to effectively communicate with internal and external teams; ability to develop trust, cooperation, and mutual respect
Preferred education

Bachelor’s Degree in Computer Science or equivalent

EO statement

HDAI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.      

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Your privacy matters

We believe that an individual’s meaningful control over their own data is as valuable as the data itself. That’s why we are committed to protecting privacy at every turn.
We always:
  • Provide transparency about the information we collect and why we collect it
  • Comply with all applicable privacy rules and regulations
  • Delete personal data from our servers if an individual opts out
We never:
  • Sell data to third parties
  • Share data with third parties besides the primary, explicitly authorized institution
  • Collect data besides what is disclosed
  • Keep personal data for individuals who have opted out

We speak legalese only when we have to, but we do our best to keep it human. Provided below are the full versions of our Privacy Policy and Terms of Service. If you have any questions, don’t hesitate to contact us for clarification.

HDAI Privacy Policy 2023
HDAI Terms of Service 2023

George Pace

VP Business Development, Payer Markets

George has over two decades of consulting, business development and client success experience in health care, working with both providers and payers to address their most pressing challenges. The bulk of his healthcare career was with The Advisory Board, Optum, Premier and Verisk Health, with a focus on risk mitigation, value-based care and population health management. He is deeply passionate about helping healthcare organizations do their best for their patients and beneficiaries. 

When he’s not working, you will find him playing guitar, riding his bike or spending time with family, friends, and his dog Luna.  

Summer Kramer
VP Clinical Programs

Summer is a clinical pharmacist with over 15 years of experience in the healthcare industry, including hospitals, payors, and start-ups. Summer has focused her career on clinical program development and healthcare analytics with a constant drive to improve patient outcomes.

Residing in the pacific northwest, Summer enjoys hiking, camping, sailing, and traveling. She received her PharmD from the University of New Mexico, College of Pharmacy.  

Karan (Kay) Mansukhani
VP Business Development

Kay has a decade of experience in population health analytics.  Starting his career in Maryland’s state-designated HIE – CRISP,  he was entrusted to set up the infrastructure and data elements needed by health system to achieve CMMIs Triple Aim. Kay is a trained epidemiologist who has a passion for preventive medicine, psychology, and anthropology. Kay enjoys spending lazy days with his wife Sonal, and son Avtar on the beach.  Kay also enjoys listening to podcasts, playing the guitar and badminton. He received his joint MPH MBA from Johns Hopkins University.

Kevin Sampson
VP Finance

Kevin is a CPA with 25 years of executive and managerial experience in accounting, corporate finance, and operations in a variety of industries including medical device, biotechnology, and pharmaceuticals.

By listening and connecting with people, Kevin understands that accurate timely information is vital for everyone in the healthcare system. He received a BS in Accounting and an MBA in Finance and Entrepreneurial Studies from Babson College.

Paul Manberg
VP Clinical and Regulatory Affairs

Paul is an innovative, pragmatic leader with over 40 years’ experience in the medical device and pharmaceutical industries. He has directed clinical trial programs and regulatory activities supporting the successful market introduction of numerous impactful products. He spends his leisure time on the Outer Banks of North Carolina, body surfing and fishing. He received a PhD in pharmacology from The University of North Carolina School of Medicine.

Scott Greenwald
Chief Scientist

With over 25 years’ experience in healthcare research and innovation, Scott is an unprecedented leader in his field, focusing on improved care for everyone. He is an author of over 10 US Patents and over 100 peer-reviewed abstracts and manuscripts. While he’s not immersed in research, you’ll find him playing a mean round of mini golf. He received a PhD in Medical Engineering from the Harvard-MIT Division of Health Sciences and Technology (HST).

Josh Gray VP Analytic Services

Josh has 30 years’ experience in healthcare, including The Advisory Board Company, athenahealth, and Boston Consulting Group. Across his career, he has used a wide range of conventional and unconventional data sources to understand and teach the keys to top performance among the nation’s most innovative health systems and physician groups. Josh enjoys music, hiking, traveling, and watching his daughter take part in synchronized skating competitions. He received an MBA from The Wharton School at the University of Pennsylvania and an undergraduate degree from Brown University.

Carola Endicott
VP Customer Engagement, Marketing

Carola has 30 years’ experience in healthcare, including HMOs, hospitals, and start-ups. Her knowledge and optimistic outlook in operations and leadership, and her passion for making healthcare workers’ lives easier is what drives her devotion to customer engagement. She received an EdM from Harvard University Graduate School of Education.

David Clain Chief Product Officer

David has vast experience with healthcare customers from his time at The Advisory Board Company and athenahealth. His expertise and passion for statistics, strategy, and innovative analytic insights is unrivaled, as is his devotion to the Duke Blue Devils. Looking for that “aha moment” of positive change is what drives him. He received a BA from Duke University.

Margie Ahearn
VP HR

Margie has 25 years of experience in HR leadership. An avid boater, Margie has received numerous awards for excellence in HR and is always looking for challenges to grow professionally and personally. She graduated with an MBA from Southern New Hampshire University.

Nassib Chamoun
Founder and CEO

Nassib is a data scientist, lover of logistical regression and a serial entrepreneur. Previously, he was Founder and CEO of Aspect Medical Systems, a Nasdaq traded company now owned by Medtronic. Outside of work, he enjoys hosting and honing his cooking skills – specializing in Middle Eastern and outdoor feasts. He received an MS from Boston University.

Phil Devlin
COO

Phil has 30 years of experience in executive leadership. Along his journey he’s made effective and profound change in science. Little known facts about him — he loves traveling with his family, he was in the MD Engineering program at Harvard Medical School and owns 15 patents. He received an MS from Northeastern University.

What guides our culture

1

We are driven to make a profound impact on US healthcare

2

We operate in the best interests of patients and those who serve them

3

We understand and protect patient privacy and health information security

4

We use data science to enhance, but never replace clinical expertise and judgment

5

We are committed to continuous learning and improvement

6

We bring rigor, discipline, and reliability to our work

7

We start with kindness, assuming good intent in others

8

We are committed to building a diverse, inclusive team where all employees feel welcomed and appreciated

9

We are committed to the well-being of our employees and their families

Our vision

We envision a healthcare system where decisions are routinely informed by personalized care profiles and predictive analytics, which will improve the health of individuals and populations.

Our mission

Deploy a versatile analytic platform that creates a shared understanding of quantified health risks to inform actions with the greatest potential to benefit patients.

Who we are

We collaborate with leading health systems and integrated delivery networks, value-based care and accountable care organizations, physician groups, and commercial payers to improve care delivery and population health while reducing costs and making efficient use of scarce clinical resources.

Phil Devlin
COO

Phil has 30 years of experience in executive leadership. Along his journey he’s made effective and profound change in science. Little known facts about him — he loves traveling with his family, he was in the MD Engineering program at Harvard Medical School and owns 15 patents. He received an MS from Northeastern University.